Policy & FAQs

 You can send item to our warehouse under your name. We will quote you the exact shipping rate and send you an invoice for shipment.

Free storage for up to 60 days. It will be counted the day of your first package arrival at warehouse. US$ 3 /box every week will be charged after 60days are passed.

Free pictures on item-arrival upon request (through email. this is simply top-opened image of box, not for quantity check)

Item quantity check (Basically Free, US$ 5 per box if there's more than 10pcs in a box) If you want picture of Item quantity, US$2 per picture will be charged.

Be a regular member of our service, US$ 40 /month. no extra re-packaging cost 

3. Storage Service Only (no international shipment necesary)
- US$ 3 /box every week. It will be counted the day of your first package arrival at warehouse
- We can ship to Korean address with $5 per each box. (Re-pacakaging available US$ 2 /box) 

4. Payment

We accept all major credit cards through Paypal.  We accept currencies below supported by Paypal. The currency is chosen when you place your order.

We accept bank T/T transfers to Korean bank account or US bank account.

5. Fee

    1) Fee for the Purchase request

         - 10% of the total purchase

         - US$5 for the minimum charge

         - US$70 for the maximum charge

         -  No minimum charge for Koreanbro website members

         - We will send you 2 invoices for Product purchase and actual shipping cost

         - We can visit street shop if you want.

           It  needs extra quotation for each visit. So please check with us.

     2) Fee for Shipping service

         - 8% of the total shipping cost

         - US$3 for the minimum charge

         - Combine fee

• $2/ each domestic box arrival in Korea
• $1/ each domestic envelope arrival in Korea
• If you want us to open inside items and re-packing them,

          $1/ each inside items will be charged

          (e.g. we open 10albums and pack CDs and photocards separately, $10 will be charged.)

6. Shipment

We provide 3 types of traceable shipping methods, Korea post registered airmail, EMS, and FedEx Express.

*Mists, Spray, Electronics contains lithium batteries cannot be sent via EMS and Korea Post, only available via FEDEX.

If you want, We can pour the contents of a mist into a non-spray bottle and send the regular bottle with the empty original spray bottle.

You can also check Korea post's EMS calculator to estimate your shipping cost.

Any orders that have not been paid for 2 months after the shipping invoice was sent will be considered abandoned.

Refund note: If you order 1 product and then change your mind after we have ordered it, we will refund your payment after deducting the minimum KoreanBro’s handling fee of $5

FAQs

Will I have to pay customs taxes in my own country?

The rules regarding taxes are different in each country.  Packages above a certain value may be taxed.  Please check with customs in your country to find out if there will be any duties levied on the products you purchase. KoreanBro is not responsible for any taxes that may be charged by your countries Customs.

How Do I Track My Order?

To track orders sent via EMS follow this link. Tracking numbers have the format EMXXXXXXXXXKR.

Airmail can be tracked while it’s in Korea from the same link as EMS (international parcels option) and tracking codes have the format CRXXXXXXXXXKR.  As soon as the package leaves Korea it can be tracked on your home country’s post office website.  The updates are not as frequent or as quick as EMS. Also, some countries don’t even bother to update the tracking information. USPS does update.

All regular mail packages we send are registered however they cannot be tracked outside of Korea.

What Happens if my Items are Lost in the Mail?

KoreanBro cannot be responsible for items lost in the mail. To date, only 2~3 parcels have been lost so the chances of this happening are far less than 0.5%. If you have a high-value item or are worried about the item being lost, KoreanBro recommends choosing the EMS or FEDEX option so the package can be tracked with a tracking number. Orders over 150,000KRW must be sent by airmail or EMS. We strongly recommend adding insurance to items over $500.

*When you get an insurance, we have to declare full price of the parcel for coverage.

How Do I Cancel or Change My Order?

To cancel your order before KoreanBro orders your item, simply send us a message through the chat or contact us on our website. After we’ve ordered your item, we have to follow the return policies of the companies we’ve purchased the items from. We’ll handle all communications for returns or changes so you don’t have to worry. To add a product to your order, simply submit another order through the order forms here and be sure to write me a note that it is an addition to an existing order.

You can change your order before the order has been shipped for no extra cost. However, domestic shipping cost will  be charged.

Can I Return a Product?

KoreanBro follows the selling companies return policies. Most companies allow returns within a 7-day window in Korea. Once you receive photos of your order please let us know quickly if you would like to return/exchange a product. Once a product is shipped internationally, we do not accept any returns.

*Refund note: If you order 1 product and then change your mind after we have ordered it, we will refund your payment minus the minimum KoreanBro’s handling fee of $5.